When the customer enters a discount code, the discount is not applied directly to the cart but it is applied in the checkout page automatically. What you need to do is to enter the discount and continue to checkout. You will be able to see the ...
Refund is not an option. We will not be able to refund you partially or in full also as we do not have a refund policy for the theme. Alternatively, what we can do is to transfer your theme license if you can find a buyer by yourself.
You can create your own discount codes in Shopify admin. This should be of help: https://help.shopify.com/en/manual/promoting-marketing/discount-codes/create-discount-codes Here is a good example of how to create a Buy 2 Get 1 Free deal ...
You need to send us a request with your email used at the time of purchase. You can also use our updater app to install a new version of the theme here: https://ecom.flyingstartonline.com/theme-docs